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Applications Support Specialist #27875

Applications Support Specialist

Salary: $65K - $80K

3+ years of experience with technical content training development and delivery with multiple delivery methods including instructor-led, web-based, and e-learning required

A top Boston law firm is looking to hire an Applications Support Specialist to work with the Information Technology team to provide support, training and assistance to all employees. In this role, you will identify trends in user practices and recommend training/new policies to cope with changing technologies.

Responsibilities

  • Applications Support Specialist will apply in-depth knowledge of the firm’s existing and new applications and technology and provide Subject Matter Expertise knowledge to assist end users
  • Resolve complex technology related issues and is able to provide in-depth evaluation and analysis of problems and offer logical solutions
  • Work with the Help Desk to provide primary support for non-IP-based business productivity applications 
  • Develop and deliver learning/training opportunities to support existing and new technologies
  • Conduct new hire orientation encompassing the review of firm wide technologies
  • Create and maintain online documentation and tutorials
  • Document processes, policies and procedures
  • Test, configure, and provide support for hardware and software
  • Participate in projects and provide technical support and/or training for technical product upgrades and/or deployments

Requirements

  • Bachelor’s Degree
  • 3+ years of experience with technical content training development and delivery with multiple delivery methods including instructor-led, web-based, and e-learning
  • 2+ years of experience with IT End User Support
  • Knowledge of information technology applications, processes, software and equipment
  • Experience and creativity in troubleshooting software application problems
  • Microsoft certification strongly preferred
  • Expert proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, Access)

Categories: Direct Hire|Legal Jobs, Direct Hire|Information Technology Jobs, Region| Metro Boston - Massachusetts

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