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AV Support Specialist #29031

AV Support Specialist

Salary: Up to $80K

3-5 years in a technology support role for an AV reseller, or equivalent experience with a professional services firm required

A top law firm is hiring an AV Support Specialist to be responsible for the management, support, and maintenance of all audiovisual systems in the firm’s Boston and New York offices. Apply today to be the firm expert on AV technology and provide meticulous and professional service in fulfilling the audiovisual needs required for high-profile internal and external meetings. 


  • AV Support Specialist will manage vendors and technology partners for system design, implementation and upgrades related to all AV-related technology (including, but not limited to solutions from Crestron, Biamp, Barco, Vaddio, Shure, and Cisco hardware endpoints)
  • Share knowledge about room use and best practices with firm personnel, principally in IT, Facilities, LRPD, and Client Services
  • Develop and administer daily/weekly system testing and procedures to perform preventative maintenance to ensure that all equipment functions in a reliable and consistent manner
  • Make recommendations for and oversee the continual improvement of all AV technology by initiating the replacement of aging hardware and the scrupulous integration of new technology
  • Provide primary remote and onsite audiovisual support, including but not limited to internal and external meetings, events, and video conferences/webinars
  • Perform root-cause analysis of any technical issues and work toward best practice solutions
  • Avoid technology workarounds and strive to ensure that the function of all AV technology reflects well upon the firm to its internal and external customers
  • Assist presenters with content management support including, but not limited to: AV hookups to guest-supplied hardware (including Macbooks, tablets, and PCs), light PowerPoint support, joining videoconferences, etc.
  • Oversee the outside rental of AV technology (i.e. staging for large events) 
  • Share responsibility for providing after-hours AV and videoconferencing technology support with Information Technology and Facilities personnel
  • Escalate the troubleshooting of space- and infrastructure-related issues to Facilities, IT, or outside vendor support personnel
  • Track / log all AV issues and requests to ensure that all systems are functioning properly, to spot system problems early, and to document patterns of use
  • Maintain technical reference materials which describe the installation, configuration and intended use of all firm AV technology
  • Maintain an up-to-date contact list which contains the names, email addresses, and phone numbers of critical internal and external (vendor) contacts needed for AV technology support


  • 3-5 years in a technology support role for an AV reseller, or equivalent experience with a professional services firm
  • Highly proficient in the Microsoft Office Suite, especially PowerPoint and Excel
  • 2+ years of AV-related technical experience to include hardware and software troubleshooting skills and prior experience monitoring and supporting an AV Help Desk
  • Hardware Examples: Cisco Room Kit Pro, Cisco Touch 10, speaker and presenter track cameras, display panels, table and speaker microphones, Crestron meeting room panels and other AV-related rack-mounted equipment
  • Software Examples: Zoom, Microsoft Teams, WebEx, Ask Cody
  • Exceptional oral and written communication skills to include the effective communication of workflow and project updates
  • Strong time management, prioritization, problem-solving, and organizational skills and the ability to work effectively in a high-pressure environment
  • Strong interpersonal skills and the ability to work effectively with customers ranging from important clients to executive leadership, many of whom will possess minimal technical knowledge

Categories: Direct Hire| Technology Jobs, Region| Metro Boston - Massachusetts

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