Not ready to apply?

Client & Guest Services Representative #29355

Client & Guest Services Representative 

Salary: $50K - $60K

1+ years of relevant experience required

A law firm located in Boston is seeking an individual to fulfil their Client & Guest Services Representative position. In this role, you will play a critical role as the initial point of contact for all guests and employees. Apply if you have superior client service skills along with terrific communication skills.

Responsibilities 

  • Client & Guest Services will greet clients and guests and make them feel welcome while waiting in the reception area, offering water, coffee, etc.
  • Play an active role in conference room bookings and confirmations in event management system
  • Assist with large reservations and sign-ins, as needed
  • Submit all visitor names into the building security system; greet clients and guests and make them feel welcome while waiting in the reception area
  • Oversee the loaner access cards program and ensure that the access cards are returned in a timely manner
  • Answer the main telephone line in a cheerful, professional manner and direct the calls appropriately
  • Validate parking for visitors to the firm and track client information for billing
  • Process invoices in Chrome River for Facilities and Business Development departments
  • Post daily visitor information by e-mail and on intranet
  • Assist with various Event Services, Facilities, and Operations projects as-needed

Requirements

  • High school diploma or equivalent experience required
  • 1+ years of relevant experience 
  • Excellent verbal communication skills in person and on the telephone
  • Ability to diffuse conflicts and resolve service issues
  • Ability to work effectively with people at all organizational levels of the firm
  • Ability to handle confidential information with discretion
  • Ability to leverage standard business technology including PC applications, such as MS Office, Rendevous, Jabber, Teams, etc.

Categories: Direct Hire| Customer Service Jobs, Region| Metro Boston - Massachusetts

Not ready to apply?

Interested? Apply Now!

BPTW 2021
BPTW 2020
BPTW 2019

The Job Seekers Survival Kit

Looking for a job is hard work but JOHNLEONARD can help!
Use our Job Seekers Survival Kit to survive your next Job Search.

GET STARTED NOW!