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Desktop Analyst #27825

Desktop Analyst

Salary: Up to $80K

2-4 years of desktop experience in a professional services environment required

A full-service national law firm is looking to hire a Desktop Analyst to work out of their fast-paced Boston office. In this role, you will deliver primary 3rd level support to the user community and will be responsible for the day-to-day desktop systems deployment, maintenance and support.


  • Desktop Analyst will install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software
  • Troubleshoot client side network connectivity issues
  • Configure and troubleshoot both HP network class and local printers
  • Troubleshoot remote access issues both software and hardware
  • Setup and troubleshoot various Smartphone devices
  • Research and resolve software/hardware errors through OEM, vendors and technical literature
  • Monitor desktop queue and respond promptly to tickets
  • Perform audio-visual setups including video conferencing, LCD projectors, laptops and live web cast configurations
  • Be part of After Hours rotation, providing 24x7 technical support for the firm



  • Bachelor’s Degree
  • 2-4 years of desktop experience in a professional services environment
  • Excellent computer skills, including proficiency in using Windows 10, Active Directory, Office 2016, Outlook 2016, iManage DeskSite, System Center Endpoint Protection, Citrix, VPN
  • Ability to quickly get up to speed and master new applications and software
  • Exceptional hardware and software problem-solving and analytical abilities
  • Demonstrated proficiency with rollouts, migrations and upgrades are required
  • Strong organizational and administrative skills
  • Ability to work under pressure, prioritize competing demands, and meet various deadlines
  • High level of integrity, honesty and self-motivation
  • Individuals should possess or consider pursuing MTA/MCSA certification and specialized computer training
  • Flexibility to work overtime when necessary

Categories: Direct Hire|Legal Jobs, Direct Hire| Technology Jobs, Direct Hire| Customer Service Jobs, Region| Metro Boston - Massachusetts

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