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Hospitality Coordinator #29199

Hospitality Coordinator

Salary: $45K - $50K

3-5 years of relevant experience in an office environment in a similar environment required

If you’re an energetic, social-minded team player our client wants to hear from you! A real estate organization is seeking a Hospitality Coordinator to enhance their client experience by servicing clients, providing operational, and administrative support to clients and the center team. Apply to interface with clients and prospective clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service.

Responsibilities

  • Hospitality Coordinator will be physically present at the center to provide client support; answering questions and responding to all clients and manager feedback
  • Prepare for customer inquiries by studying products, services, and customer service processes
  • Answer all inbound phone calls for clients, sales, and the organization and direct calls as appropriate
  • Greet and direct visitors
  • Receive, sort, and forward incoming mail for clients
  • Coordinate the pick-up and delivery of mail services
  • Assist in the ordering, receiving, stocking, and distribution of office and café supplies
  • Assist in the management of client on-boarding
  • Assist in the daily operation and maintenance of the center
  • Create market packets and other marketing materials
  • Create relationships with clients that will facilitate the sale of additional services
  • Perform administrative duties that support clients in their daily business practices
  • Manage and negotiate all client catering requests (including setup and tear down) and vendor relationships in a professional manner
  • Schedule conference rooms, office usage, catering and equipment, and upsell services through Operate
  • Update and maintain accurate schedules for all clients and assist with bookings and maintain client accounts
  • Receive incoming invoices and follow the proper Account Payables procedures within Nexus Payables and submit Purchase Orders within Nexus Payables
  • Purchase and accurately reconcile office supplies, postage, parking validations, and FedEx accounts
  • Coordinate with building management and janitorial staff to assist with building issues where necessary
  • Improve quality services by recommending improved processes; identify new products and service applications

Requirements

  • Associate’s Degree or equivalent; Bachelor's Degree in Arts or Sciences preferred
  • 3-5 years of relevant experience in an office environment in a similar environment; experience in the restaurant, hotel, retail, or other hospitality experience highly desired
  • Ability to use Microsoft Office products and the company’s technology systems
  • Familiarity with P&L Statements
  • Proven ability to create and maintain positive client relations
  • Ability to offer and upsell services
  • Excellent attention to detail and follow-through
  • Excellent communication skills, both verbal and written
  • Ability to organize, prioritize and manage multiple tasks and to meet deadlines with minimal supervision

Categories: Direct Hire| Miscellaneous Jobs, Direct Hire|Administrative Jobs, Region| Metro Boston - Massachusetts

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