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Junior Technology Support Analyst #30377

Junior Technology Support Analyst

Salary: $50K - $55K

1+ year of technology or related experience required

A top international law firm in Boston is looking to add a Junior Technology Support Analyst to their staff. In this role, you will assist in providing technology support to the office for areas including software, hardware, infrastructure, network services, mobile and remote services, audiovisual, and security systems.

Responsibilities

  • Junior Technology Support Analyst will assemble, install, configure, test, image troubleshoots, and repair hardware 
  • Respond to local telephone helpline, support tickets, and e-mails
  • Provide application support for both local installation and Citrix-based applications
  • Provide support, troubleshooting, and repair for laptops and desktops
  • Provide mobile device support, set up configuration, support, and end-user training
  • Assists with the Firm's audio-visual setup requirements
  • Help to maintain the Firm's policies and procedures in relation to computer technology
  • Ensure the security of the Firm's systems by understanding the risks and ensuring best practices are followed
  • Demonstrate effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others
  • Comply with and understands Firm operation, policies, and procedures

Requirements

  • High School Diploma or equivalent
  • 1+ years of related technology experience
  • Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Ability to administer firm policies and procedures with regard to ordering and configuring hardware
  • Thorough working knowledge of computer, printer, and scanner hardware
  • Demonstrate effective interpersonal and communication skills, both verbally and in writing
  • Ability to handle multiple projects and shift priorities
  • Ability to work well in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team

Categories: Direct Hire|Legal Jobs, Direct Hire| Technology Jobs, Region| Metro Boston - Massachusetts, Region| Hybrid

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BPTW 2022

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