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Technology Innovation Manager #30531

Technology Innovation Manager 

Salary: $100K - $125K

*This job is located in Boston, Framingham, or Worcester

Experience in project management and/or professional service operations required 

A highly regarded law firm is seeking a Technology Innovation Manager to join their Information Services Department. This individual will report to the Director of Information Systems and work with personnel across the organization to identify and implement process improvements, create efficiencies, and select technology solutions to ensure teams are working as effectively as possible and providing the highest levels of client service.


  • Technology Innovation Manager will collaborate with the Business Operations Team and Practice Area Leaders to assess current strategies and develop new ones to enhance the delivery of client service and introduce innovative efficiency tools and resources
  • Build relationships and foster a collaborative approach to work with internal clients across practice groups and departments
  • Drive and guide the rollout and implementation of process improvements at both the practice area and firm-wide level
  • Help to develop and implement project management tools that will aid attorneys and staff in the management of client matters
  • Communicate application problems and issues to IT department colleagues
  • Stay up to date with developments in both commercial and custom-built desktop and cloud-based applications used by the firm while keeping abreast of trends in law firms and the legal industry
  • Train, coach, and mentor attorneys and staff on the firm’s suite of technology solutions, process improvement, and project management
  • Organize and conduct user surveys, analyze, and report on the data
  • Establish metrics to measure and report the success and performance of process improvement measures
  • Attend and participate in professional group meetings


  • Experience in project management and/or professional service operations
  • Experience with staff development and collaboration with human resources management, contract negotiation, and vendor management
  • Proficiency with using and administering Microsoft 365, Legal Applications, Document 
  • Very strong customer service orientation, good understanding of the organization’s goals and objectives, and ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
  • Automation Tools, Workflow Technologies, and Document Management Systems
  • Ability to manage multiple priorities, work cross-functionally and meet tight deadlines
  • Ability to influence others and move them toward a common vision
  • Understanding of professional services organizational issues and challenges
  • Excellent written and oral communication skills
  • Ability to present information and communicate calmly, with courtesy and tact, in one-on-one and small group situations, with coworkers, attorneys, supervisors, clients, and others

Categories: Direct Hire| Technology Jobs, Region| Metro Boston - Massachusetts, Region| Worcester - Massachusetts, Region| Hybrid, Region| Framingham - Massachusetts

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BPTW 2022

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