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Technology Support Analyst #27290

Technology Support Analyst

Salary: DOE

Experience working in technology support and managing technology support staff required

An international law firm is looking to hire an experience Technology Support Analyst to join its Boston team. In this role, you will provide technology support to the Boston office. Apply today if you have customer service and management experience.

Responsibilities

  • Technology Support Analyst will be responsible for management of computer hardware/ desktop configurations and troubleshooting
  • Implementation of firm-wide projects for the local office
  • General technology support, and maintaining a high level of customer service for all Boston personnel relative to technical needs
  • Primary focus on areas including but not limited to; audio visual, infrastructure, mobile device/loaner equipment, and offsite implementation and support
  • Consult with all Boston office personnel on technology and acts as key source for problem resolution

Requirements

  • Bachelor’s Degree in a technical major or equivalent work experience
  • Experience working in technology support and managing technology support staff
  • Prior experience in corporate law firm or professional services firm is a plus
  • Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Broad and thorough knowledge of computer hardware and diagnostic techniques
  • Ability to organize and prioritize work

Categories: Region| Metro Boston - Massachusetts, Direct Hire| Technology Jobs

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