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Temporary Congregate Housing Case Manager #28738

Temporary Congregate Housing Case Manager 

Salary: DOE

Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders required

A well-known Boston nonprofit is looking to hire a Temporary Congregate Housing Case Manager to work as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. Apply to work with a diverse group of tenants and utilize your experience.


  • Congregate Housing Case Manager will manage a case load of formerly chronically homeless tenants in congregate housing
  • Provide high quality, culturally sensitive, client – centered intensive housing-based case management utilizing evidence-based practices of motivational interviewing, trauma-informed care and harm reduction
  • Assess tenants on their tenancy, substance abuse issues, mental health symptoms, legal issues, health care, employment and income, independent living skills, and community engagement using the Phases of Care (POC) Assessment Tool to guide frequency and type of case management intervention
  • Educate, coach, and reinforce activities of daily living (ADL) skills, including, but not limited to personal hygiene, budgeting, cooking and leisure time activities, assist tenants in shopping, and laundry
  • Provide strengths – based interventions with tenants experiencing psychiatric distress or other acute crisis
  • Develop individually based crisis intervention plans with each tenant in order to reduce the number of hospitalizations and/or police response; intervene directly and/or cooperate with team efforts around crisis stabilization for tenants
  • Maintain accurate written records and documentation in accordance with program standards including, but not limited to tenant charts, incident reports, detailed case notes and referrals and third-party billing
  • Provide advocacy and brokerage services with community agencies and other available and appropriate resources, with the goal of supporting each tenant’s personal growth, enhanced independence and stability in housing
  • Attend regularly scheduled meetings including supervisory, case management team meetings, Congregate Housing Department meetings, staff meetings, and other meetings as requested
  • Participate in required and recommended trainings to enhance case management and advocacy skills
  • Work closely with the billing department to help maintain client’s enrollment in their insurance plan


  • High School Diploma
  • Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
  • Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
  • Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
  • Experience working as part of a team
  • Strong written communication skills
  • Computer Proficiency in Microsoft Office Products

Categories: Temp or Contract| Miscellaneous Jobs, Region| Metro Boston - Massachusetts

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