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Temporary Guest Services Specialist #28373

Temporary Guest Services Specialist

Salary: DOE

1 year of experience in the Human Services field required

A local non-profit organization in Boston is searching for a Temporary Guest Services Specialist. In this role, you will focus on the direct care of guests and respond to guests in a timely and professional manner based on the prioritization of their needs.

Responsibilities

  • Guest Services Specialist will motivate guests through daily interaction
  • Consistently follow PSI and safety policies and procedures promoting a safety conscious work environment
  • Treat all guests and staff with dignity and respect
  • Proactively conduct wellness checks of guests in different sections of the building
  • De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care
  • Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others
  • Connect guests to emergency medical services, detox and other community programs as needed
  • Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and co-occurring disorders
  • Maintain daily documentation to include but not limited to: HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status

Responsibilities

  • High School Diploma
  • 1 year of experience in the Human Services field
  • Maintain current certification in CPR and First Aid
  • Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
  • Ability to handle multiple assignments
  • Ability to communicate clearly both verbally and in writing

Categories: Temp or Contract| Miscellaneous Jobs, Temp or Contract| Customer Service Jobs, Region| Metro Boston - Massachusetts

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