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Temporary IT - Tech Support #27953

Temporary IT – Tech Support

Salary: DOE

6 months - 1 year of IT support experience required

One of New England’s top public media organizations in Boston is hiring a tier 1 Temporary IT - Tech Support. If you are comfortable learning and working in various computer systems, apply to this opportunity today!

Responsibilities

  • IT – Tech Support will assign cases
  • Assist with basic tier 1 work – system password resets, etc.
  • Communication to customers regarding cases
  • Run pre-made reports and review to assist with monitoring database hygiene
  • Review internal documentation
  • Help to consolidate and update existing documentation on policies and procedures
  • Upload to final file location
  • Support hours and open case reports
  • Take notes in meetings and training sessions

Requirements

  • Bachelor’s Degree
  • 6 months - 1 year of IT support experience
  • Strong communication and customer service skills
  • Fast-typer
  • Comfortable learning new computer systems

Categories: Temp or Contract| Technology Jobs, Region| Metro Boston - Massachusetts

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