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Temporary Program Assistant #27916

Temporary Program Assistant

Salary: DOE

2-3 years of customer service and front-desk experience required

A large and impactful organization in Boston is looking to hire a Temporary Program Assistant. This organization aims to empower individuals from various communities and assists with employment seeking. If you are passionate about working with a diverse clientele, apply to this opportunity today!

Responsibilities

  • Program Assistant will provide highest level of customer service by triaging and responding to all inquiries regarding services
  • Ensure full immersion and knowledge of programs and procedures related to the Welcome Center and Student Support Center
  • Work with new and returning non-native English speakers and provide exceptional service to ensure customers receive appropriate services
  • Greet customers in a respectful, timely, and courteous manner; notify appropriate program staff of appointment arrivals
  • Answer and triage telephone calls and direct calls to appropriate staff
  • Photocopy, fax, and type documents
  • Distribute faxes and forward phone messages to staff throughout the day
  • Distribute and collect membership intake forms from interested visitors
  • Enter, retrieve, and modify customer data and computerized records on company and state databases

Requirements

  • High school diploma
  • 2-3 years of customer service and front-desk experience
  • Exceptional Microsoft Office Suite skills
  • Ability to speak dual/multiple languages; Spanish and Haitian Creole highly preferred
  • Exceptional verbal, written, and interpersonal communication skills

Categories: Temp or Contract| Administrative Jobs, Temp or Contract| Miscellaneous Jobs, Region| Metro Boston - Massachusetts

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